Terms & Conditions

Last updated: 11 August 2026

These terms and conditions govern your use of the UK Centre for Mould Safety ("UKCMS", "we", "us") website at ukcms.org.uk (the "Site"), including the Guide Me navigator, the professional directory, and any application to join the National Register. By using the Site you agree to these terms.

1. Who we are

UKCMS is a Community Interest Company (CIC) providing free information, guidance and support to help people understand damp, mould and water-damage issues and identify appropriate next steps, and setting standards for damp and mould diagnosis, remediation and verification across the UK housing sector. You can contact us at contact@ukcms.org.

2. Guidance is not professional advice

Content on the Site — including the Guide Me navigator, guides, downloads and general commentary on hazard categories — is provided for general information only:

Information provided through the UKCMS Service and Guidance Navigator is general guidance only and is based on the information entered by the user.

UKCMS has not inspected the property and cannot verify the cause, location, extent or severity of any damp, mould, water damage, contamination or other building-related issue.

The guidance does not constitute a building survey, environmental or mould assessment, risk assessment, medical assessment or diagnosis, or legal or other professional advice.

Mould, moisture and water damage can extend beyond what is visible. Contamination may be concealed within walls, floors, ceilings, cavities, insulation, furnishings or other materials. The absence of visible mould does not mean that a property is free from moisture or microbial contamination.

For these reasons, UKCMS cannot guarantee that a category, recommendation or next step generated by the Navigator is appropriate for every property or circumstance.

3. Health and emergencies

UKCMS does not provide medical diagnosis or treatment.

Anyone concerned about symptoms or the possible effect of their home environment on their health should seek appropriate medical advice.

People who may be particularly vulnerable to environmental exposures, including those who are immunocompromised or have existing respiratory conditions, should seek appropriate professional advice before disturbing mould-affected materials.

Where there is an immediate risk to health or safety, users should contact the appropriate emergency or professional service rather than relying on the Navigator.

4. The professional directory

The directory lists independent surveyors, remediators and related professionals. Directory placement is certification and membership-based, not pay-to-play, but we do not carry out remediation or survey work ourselves and are not a party to any contract between you and a listed professional. Any dispute about work carried out is between you and that professional.

UKCMS may identify the type of professional or service that may be appropriate. This does not constitute a guarantee or endorsement of the work, advice, competence or conduct of any individual or organisation.

Users are responsible for ensuring that anyone they appoint is appropriately trained, competent, qualified and insured for the work required.

5. Joining the National Register

Professionals applying to join the National Register must provide accurate information and supporting evidence of qualifications/certifications. We may approve, reject, or request changes to an application at our discretion, and may suspend or remove a listing that no longer meets our standards. Membership fees are processed via our payment provider (Stripe) and, except where required by law or stated otherwise at checkout, are non-refundable once a membership period has started.

6. Accounts

Professional accounts are accessed via a magic link sent to the email address on file. You're responsible for keeping that email account secure — anyone with access to it can access your professional account.

7. Intellectual property

The Site's text, guidance materials, design and branding belong to UKCMS or our licensors unless otherwise stated. You may view and download material for personal, non-commercial use, but may not republish or redistribute it without our permission.

8. Limitation of liability

To the extent permitted by law, UKCMS is not liable for any loss or damage arising from your use of the Site, reliance on its content, or your dealings with a professional found through the directory. Nothing in these terms excludes liability that cannot be excluded under UK law, including for death or personal injury caused by our negligence, or fraud.

9. Changes to these terms

We may update these terms from time to time. Continued use of the Site after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Questions about these terms can be sent to contact@ukcms.org.

This is a general-purpose summary and hasn't been through a full legal review — treat it as a starting point rather than finished legal copy.